If you receive a call from a user who is looking for another Rightworks department use [email protected] in the "Look up existing contact" box and use that as the contact.

If you receive a call and the call dropped before verifying use [email protected] in the "Look up existing contact" box and use that as the contact.

If you receive a call and the line is open, but no one responds please wait one minute before disconnecting. During this minute, policy is to attempt to alert anyone who may be on or near the phone. Advise the phantom caller that you cannot hear them, and to check if their phone is muted. Please do this at the beginning of the call, as soon as you realize you are not getting a response, and then once again before disconnecting. If you disconnect after the minute use [email protected] in the "Look up existing contact" box and use that as the contact.

If you receive a call and are greeted by hold music, please wait three minutes before disconnecting the call. If you disconnect after the minute use [email protected] in the "Look up existing contact" box and use that as the contact.

If you receive a call that you transfer to another internal department use [email protected] in the "Look up existing contact" box and use that as the contact.