For troubleshooting purposes, Rightworks Transaction Pro Support may request the QBSDKLOG.txt file. Please follow the steps below.

1. First, take a look to see if there is a qbskdlog.txt file. If there is, rename this file to qbsdklogold.txt.
    
2. For Windows 11, go to c:\ProgramData\Intuit\QuickBooks and edit the qbsdk.ini file.
    
3. Add/Edit the following lines:
   1. [Log]
   2. Level=verbose
   3. UnlimitedSize=Y
   4. [Parser]
   5. DumpRequestData=Y
       
4. Restart QuickBooks and run the import that causes the problems.
    
5. Zip and upload the qbsdklog.txt file in this folder and send it to Transaction Pro Support at [email protected].
    
6. Once the file has been sent, restore the Level in qbsdk.ini to Level=info