For troubleshooting purposes, Rigthworks Transaction Pro Support may request the QBSDKLOG.txt file. Please follow the steps below.

First take a look to see if there is a qbskdlog.txt file. If there is, rename this file to qbsdklogold.txt.

For Windows 7, 8, and 10, go to c:\ProgramData\Intuit\QuickBooks and edit the qbsdk.ini file.

For Windows XP and Vista, go to c:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks and edit the qbsdk.ini file.

Add/Edit the following lines:

[Log]
Level=verbose
UnlimitedSize=Y
[Parser]
DumpRequestData=Y

Restart QuickBooks and run the import that causes the problems.

Zip and upload the qbsdklog.txt file in this folder and send to Transaction Pro Support at [email protected].

Once the file has been sent, restore the Level in qbsdk.ini to Level=info