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Home > How to Use Transaction Pro > Resolutions for Transaction Pro Importer Issues - NEW > Online Importer - NEW > Root Element is Missing
Root Element is Missing
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Oct 18, 2023
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MESSAGE

 

"Root Element is Missing"

 

RESOLUTION

 

The message appears because Rightworks Transaction Pro Importer is experiencing intermittent issues with QuickBooks Online Application Programming Interface (API).

 

Please go into QuickBooks Online and review recent transactions and re-import any remaining transactions.

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