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Home > How to Use Transaction Pro > Resolutions for Transaction Pro Importer Issues - NEW > Online Importer - NEW > Root Element is Missing
Root Element is Missing
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Dec 12, 2025
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MESSAGE

 

"Root Element is Missing"

 

RESOLUTION

 

The message appears because Rightworks Transaction Pro Importer is experiencing intermittent issues with the QuickBooks Online Application Programming Interface (API).

 

Please log in to QuickBooks Online, review recent transactions, and re-import any remaining transactions.

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