QUESTION

How can a sales transaction such as Estimate, Invoice, or Sales Receipt post to a General Ledger (GL) Account instead of an Item when importing into QuickBooks Online with Rightworks Transaction Pro Importer?

RESOLUTION

In QuickBooks Online, Intuit does not allow a GL Account to be used on sales transactions. Instead, QuickBooks Online requires a Product/Service Item to be used instead. The setup of the Product/Service Item determines to what GL Account the transaction will post.

If the import file contains GL Accounts for the detail lines of the sales transactions, a workaround is to setup Product/Service Items with the name that matches the GL Account.