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Transactions or List Items are not Being Deleted
**ISSUE** Selected transactions or list items are not being deleted when using Rightworks Transaction Pro Deleter. **RESOLUTION** If selected transactions or lists are not being deleted in QuickBooks company file, check the following: 1. Make sure that the transactions or lists are actually being selected to be …
Business Validation Error: Something This Action Required is no Longer Available. Another User May Have Deleted It
**MESSAGE** Business Validation Error: Something this action required is no longer available. Another user may have deleted it. Please refresh your screen to see the current information" **RESOLUTION** This message appears because a list item that Rightworks Transaction Pro Importer is trying to connect cannot be f…
Save the Transaction Log for Transactions That Did Not Import
**QUESTION** How is the Transaction Log saved to show only the transactions that did not import? **RESOLUTION** Below are the steps to follow to save only the transactions that did not import: 1. Select the OPTIONS button on the first screen of Rightworks Transaction Pro Importer. 2. On the BASIC options tab, …
Rightworks Transaction Pro Importer for QuickBooks Desktop – Troubleshooting Requests
When contacting Rightworks Transaction Pro Support, Support may ask you to send certain files to help in resolving the error messages that you are receiving. The purpose of this article is to show you where to find these files and also explain how they are used. **IMPORT FILE** This is the excel, csv, or txt file th…
