You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
Emails from our Customer Support team will be sent from [email protected].

To ensure you receive important updates without interruption, please add [email protected] to your safe sender list and mark it as “not spam.”

Showing articles from Errors tag

Time Activities - Hours/Minutes Must Be Supplied

MESSAGE " Hours/minutes   must  be supplied for a time tracking item" RESOLUTION Check to see if any transaction in the import file has a zero for the duration. These rows should be deleted from the import file prior to importing.

This Account Period is Closed

MESSAGE "This account period is closed" RESOLUTION The date of the transaction being imported falls before the closing date restriction set in QuickBooks Online. To import, either the date of the transaction to be imported will need to be changed to a later date or the closing date restriction will need to be removed…

Error Validating Invalid Double

MESSAGE "Error validating Invalid double:" when importing Time Activities into QuickBooks Online RESOLUTION Verify the following: * If importing billable time into QuickBooks Online, be sure to have an import column with a Y mapped to BillableStatus or enter a Y for the Default Value column. * If import…

QuickBooks found an error when parsing the provided XML text stream

ISSUE QuickBooks found an error when parsing the provided XML text stream RESOLUTION If you are receiving this error AFTER mapping your data and clicking import, it is usually caused by one of the three items below. Please review the import file for these items. * Import data includes special characters …

Failure to Install file Asis420.bmp

MESSAGE "Failure to install file Asis420.bmp" when installing Rightworks Transaction Pro Exporter or Importer Version 6.0 RESOLUTION To resolve this issue, please verify the following: * Transaction Pro is being installed on local C drive * MY DOCUMENTS folder is located on local C drive and user has f…

Time Tracking - Hours/Minutes Must Be Supplied

MESSAGE " Hours/minutes   must  be supplied for a time tracking item" RESOLUTION Check to see if any transaction in the import file has a zero for the duration. These rows should be deleted from the import file prior to importing.

Alphanumeric Value Error - QuickBooks Online

ISSUE Error received or incorrect data imports when importing alphanumeric columns. RESOLUTION Ensure that the mixed-format columns (alphanumeric) are formatted as text in the import file.

Function Write Invoice Custom Fields Message

MESSAGE Function Write Invoice Custom Fields RESOLUTION * A Custom Field name is being used that is reserved by QuickBooks for another field name. * The Custom Field setup needs to be set as text. * The Custom Field is checked or not checked to be required on transactions or lists.

Error Validating Sales Term ID: Required Field Not Specified

MESSAGE "E rror validating sales term ID: required field not specified" RESOLUTION This error message appears because a Sales Term was not specified and mapped to the field Sales Terms. QuickBooks Online requires that a Sales Term be mapped to the field. To resolve this issue, either a Sales Terms must be…

Alphanumeric Value Error - QuickBooks Desktop

ISSUE Error received or incorrect data imports when importing alphanumeric columns. RESOLUTION Make sure that mixed-format columns (alphanumeric) are formatted as text in the import file.

scroll to top icon